Privacy Policy

Last updated: 9 November 2026

Trimscapes Landscape Design & Construction (trading as Trimscapes), ABN 53 980 447 677. Level/1 East St, Lutwyche QLD 4030, respects your privacy. This policy explains what personal information we collect through this website and how we handle it, consistent with the Australian Privacy Principles.

What we collect

When you send an enquiry we collect the details you give us: your name, phone number, email address, suburb, the service you are interested in, your budget range (if given) and your project description. If you email, call or message us on Instagram, we keep the details you share in that conversation.

How we use it

We use your information to respond to your enquiry, arrange and prepare quotes, deliver our services and manage our business relationship with you. We do not sell your information and we do not send marketing emails or texts unless you ask us to.

Who sees it

Enquiries are received by our team. Our website form is processed by a form service provider and our website is hosted by a web hosting provider. These providers handle data only to deliver those services, and some may store data on servers outside Australia. We may also disclose information where required by law.

Analytics and cookies

If analytics is switched on, we use Google Analytics to understand how the site is used (pages viewed, device type, approximate location). It uses cookies and does not tell us who you are. You can block cookies in your browser settings. Embedded maps and videos (Google Maps, YouTube) may set their own cookies when loaded.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep enquiry details only as long as we need them for the purposes above or the law requires.

Access, corrections and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing trimscapesreception@gmail.com. If you have a concern about how we handled your information, contact us at the same address and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version is always on this page.

Questions? Email trimscapesreception@gmail.com or call 0452 549 941.